Returns and Exchanges
We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. If you are unsure if an item fits your vehicle please inquire before purchasing. Within 30 days of receipt of your order, you may return products that:
Products purchased through ProValue Parts and under warranty may be returned following these steps:
All returns must be in the original packaging, include all pieces, and tags attached. Refunds will be processed using the same method as the payment was made. ***Items installed are ineligible for return*** We must be able to see all returns as New. ProValue Parts will not accept returns without a RMA number.
ProValue Parts warranty is for 1 year. We will only accept items that are defective or damaged.
***For returns due to no fault of the seller, a 25 or $10.95 (whichever is greater) Restocking Fee will be applied***
Customers outside the USA must email us pictures of the item(s) that you want to return prior to shipping
We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.
If your product has been damaged in shipment, please request an RMA ( Return Merchandise Autorization ) form at email@example.com within 24 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim.
We will not refund any labor costs incurred by you or the installer of the products purchased at this website.
ProValue Parts guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please contact us at 1(855) 787-7278 or email us at firstname.lastname@example.org for more information.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us.
You can reach us by phone, fax, or email. To request an RMA, click here.